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Before the watch disassembly process begins, each timepiece undergoes a thorough watch calibration and testing procedure, where we check the functionality of the crown, winding, and time setting. This step allows us to identify any potential damage or issues. Additionally, our comprehensive watch cleaning services ensure that the watch is in optimal condition.
During the watch disassembly process, the mechanism is meticulously taken apart, and all parts are checked for damage and wear. If any damaged parts are discovered, the customer is promptly informed about the costs associated with new parts and we seek their approval before proceeding. We prioritize transparency and ensure that no parts are replaced without the owner's consent. Additionally, as part of our watch cleaning services, we emphasize the importance of regular watch calibration and testing to maintain optimal performance.
All parts of the watch undergo a thorough cleaning process using professional Elma watchmaker's cleaner, with the same machines utilized in the largest and best workshops. This multi-stage washing process is enhanced by specialized cleaning fluids, where the mechanisms and particularly dirty parts first undergo a manual cleaning stage before being subjected to machine cleaning. This meticulous watch cleaning service also prepares the watch for the subsequent watch calibration and testing phase, all initiated after the watch disassembly process.
We utilize top professional Bergeon Horotec tools for your watch calibration and testing. Our watch cleaning services ensure that we use only the freshest oils, specifically the finest Moebius oils and greases. These high-quality products are favored by the largest and most renowned manufactures worldwide. The types of oils we employ are always aligned with the manufacturer's recommendations throughout the watch disassembly process.
After completing all service work, including watch cleaning services, the watch undergoes a thorough watch calibration and testing process. This includes assessments of timekeeping accuracy, balance amplitude height, power reserve, and others, along with recalibration as necessary. Only when we are confident that all work, including the watch disassembly process, has been executed properly and the watch will function reliably is it returned to the owner.
For each service we provide a guarantee ranging from 6 to 24 months, depending on the condition of the watch, its age, and the scope of work performed, such as watch calibration and testing or watch cleaning services. Please note that the warranty DOES NOT cover mechanical damage, including impacts, falls to the ground, or other mechanical issues that could arise during the watch disassembly process, as well as water flooding.